What we collect
When you submit a rate-search enquiry, we collect the contact details and loan context you choose to provide, such as your name, email address, phone number, estimated lending amount, and enquiry goals.
How we use it
We use this information to respond to your enquiry, arrange adviser follow-up, operate the website, and understand how visitors use key features such as the calculator and enquiry form.
Optional website measurement
If you choose to allow optional tracking, Meta Pixel receives limited website events such as page views, the start of a rate search, and a successful enquiry. We do not send your enquiry form fields, contact details, loan amount, or other enquiry values to Meta through these events.
Who can access it
Access is limited to people and service providers involved in handling the enquiry and operating the website. We do not sell your personal information.
Your choices
You can ask about the personal information held in connection with your enquiry, request a correction where appropriate, or raise a privacy question by emailing info@whatsmyrate.co.nz.
Please do not email sensitive identity, income, or bank documents until an adviser has explained a secure way to share them.