How to raise a concern
Email info@whatsmyrate.co.nz with a short description of what happened, the contact details you used, and the outcome you are seeking. Please avoid including sensitive documents in your first email.
What happens next
We will review the concern and use the contact details you provide to respond. If your concern relates to personalised lending advice, the adviser or firm responsible for that advice should explain its own complaints process.
Keeping a record
Providing enough detail helps us investigate the issue and improve the service. We will use information supplied in a complaint only for handling that concern and related service improvement.